Just heard from a friend about a balance transfer situation involving CHASE, CITICARD, and DISCOVER.
Balances were transferred from these three cards. DISCOVER and CITICARD both had superior customer service. They were very willing to waive the residual interest charges on the accounts.
Not only did CHASE have the worst interest fees, but they also refused to waive the residual charges. When asked why their customer service level was not up to the quality of CITICARD and DISCOVER the supervisor basically said they are in it to make make money. When asked why they were not willing to rise to the customer service of the other cards they said WE ARE NOT CITICARD or DISCOVER.
NO THEY ARE CERTAINLY NOT!!!
Moral of the story: CHASE Credit Card services are in it for the money and not to help the customer AT ALL .
While ALL credit card companies are in it for the money. CHASE has proven a few dollars in residual fees is more important than good customer relations. After hearing this story I will be doing any business I have with CITICARD and DISCOVER. The only call I will be making to CHASE it to CANCEL my card with them.
amauvecoffeecup at gmail. com
