Blogger's Note: Apparently Kmart WANTS to fail. Now they are trying to blantantly steal from customers. Kmart Execs LISTEN UP!!! Setting Policies that cheat customers are a really bad idea. Wal-Mart has it's draw backs, but you would never catch them trying this!
A friend had received a pair of sleep pants as a Christmas gift.
They were a size too large. After Christmas I was going to KMart so
he
asked me if I would take the sleep pants back to K-Mart where they
had
been purchased. All I wanted to do was exchange them for an identical
pair but just a size smaller. I left the pair to be exchanged with
the
clerk at the customer service desk while I found a pair a size
smaller. When I returned, she informed me it would cost me $2.69. I
said, "But I'm making an even exchange. It's just a size difference."
She told me she understood that but KMart would only allow me credit
for the lowest price the sleep pants I was returning had ever sold
for.
I told her that made no sense to charge me extra when I was only
exhanging one size for another. She informed me that is KMart's
policy.
I told her I would just keep the larger size and that I would give
them
to someone who could use them rather than give KMart any more money.
This incident has colored my opinion of KMart. I know they can't hold
a
candle to Target or Kohls or most any department type store. But I
always felt a little sorry for them and tried to give them some
business. Not any more. I don't need them and I will no longer
patronize them.
